For ages 21+

pkqk Responsible Gaming — Know Your Limits

Gaming should be a source of fun, not stress. pkqk helps you enjoy gaming safely and mindfully — through deposit limits, self-exclusion and 24/7 support.

For ages 21+ only

You must be at least 21 years old to open an account and play at pkqk. Age verification is an integral part of our registration process. Protecting minors from gaming is our highest priority.

What is Responsible Gaming?

Responsible gaming means playing in a way that is enjoyable but carries no risk of financial or mental harm. pkqk believes that online gaming is a leisure activity and should never be seen as a source of income.

When gaming turns from entertainment into addiction, it can have a negative impact on personal life, family and financial stability. That is why pkqk encourages every player to stay aware of their gaming habits.

Our platform has a number of effective tools that help you enjoy gaming in a controlled and safe way. From setting deposit limits to taking a complete account break — everything is within your reach.

Warning Signs

  • Spending more money than your budget allows
  • Continuing to play after a loss
  • Hiding your gaming from family or friends
  • Being unable to focus on work or studies because you are thinking about gaming
  • Borrowing money to fund your gaming
  • Feeling restless or irritable when you are not playing

Our Protection Tools

pkqk provides multiple effective tools to keep you safe. Using them, you can set your own gaming limits yourself.

Deposit Limits

Set a maximum deposit amount daily, weekly or monthly. Once a limit is set it takes effect immediately. A 24-hour cooling period applies to increasing a limit.

Time-Out

When you feel you need a short break, take a time-out from 24 hours up to 6 weeks. During this time logging in or placing bets will not be possible.

Self-Exclusion

If you feel gaming is getting out of control, you have the option to close your account for 3 months, 6 months or permanently.

Loss Limits

Set in advance how much you are willing to lose within a given time period. Once the limit is reached, the platform will automatically prevent further play.

Reality Check

Enable pop-up notifications at set intervals to remind you how long you have been playing and how much you have won or lost.

24/7 Support

If you experience any problem related to gaming, contact our Bangla-speaking support team via live chat. We are always here for you.

How Does Self-Exclusion Work?

Self-exclusion is a tool that lets you block access to your own account. It is completely confidential and your decision is final.

  • Log in to pkqk and go to Account Settings.
  • Find the "Responsible Gaming" section and select the self-exclusion option.
  • Choose the duration of your break — 3 months, 6 months or permanent.
  • Verify your identity and confirm the request.
  • Exclusion takes effect immediately. Re-entry is not possible before the period has ended.

Important Information

  • Once self-exclusion is active, all bonuses and promotional offers are cancelled.
  • Your current account balance remains safe — it can be withdrawn in accordance with applicable terms.
  • No advertisements or communications will be sent from pkqk during the exclusion period.
  • For permanent exclusion, a wait of at least 5 years is required before reactivation.
  • For support, contact [email protected] or use live chat.
  • Exclusion information is completely confidential — it is not shared with any third party.

Build Healthy Gaming Habits

Responsible gaming is not just about following limits — it is a way of life. Following the tips below will keep gaming a source of enjoyment at all times.

Set Your Budget First

Decide how much money you will spend before you start playing. Only deposit an amount that you can afford to lose without it causing problems in your life.

Keep Your Time Limited

Decide in advance how long you will play each day. Set an alarm and stop when the time comes. Keep enough time for family and other activities.

Accept Your Losses

Playing more in an attempt to recover lost money is a dangerous habit. Remember, gaming is for entertainment, not for recovering losses.

Talk to Someone

If you feel gaming is becoming a problem, tell someone you trust. Asking for help rather than trying to handle it alone is the wise thing to do.

Deposit Limits and Financial Control

The minimum deposit at pkqk is ৳200. However, as part of responsible gaming we encourage you to set a deposit limit that suits your own means.

Deposit limits work at three levels:

  • Daily limit: The maximum amount you can deposit in one calendar day.
  • Weekly limit: The total deposit limit from Monday to Sunday.
  • Monthly limit: The upper limit on how much you can deposit throughout the entire month.

Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period, which gives you the chance to reconsider your decision.

Withdrawals and Financial Transparency

The minimum withdrawal at pkqk is ৳500. Receiving your winnings quickly and safely is an important part of responsible gaming. Our goal is to complete withdrawals within 10 to 45 minutes.

All transactions can be made via bKash, Nagad, Rocket and bank transfer. A record of every transaction is stored in your account, which helps you review your own spending history.

Tip

Check your transaction history regularly. If you feel your spending is increasing, lower your deposit limit immediately or contact support.

Get Help and Support

For any gaming-related issue, pkqk's support team is always here for you. We assist without judgement and with complete confidentiality.

Live Chat

Live chat support in Bangla is available 24 hours a day, 7 days a week. Start a chat at any time.

Email Support

For detailed questions about responsible gaming, email us at: [email protected]

Emergency Support

If you feel gaming addiction is becoming a serious problem, let us know — we will guide you in the right direction.

Responsible Gaming FAQs

No, activating self-exclusion keeps the money in your account safe. You can withdraw those funds in accordance with the applicable terms and conditions. Bonus balances may be cancelled, but your main deposit remains intact.

A time-out is a temporary break — from 24 hours up to 6 weeks. After this period you can play again as normal. Self-exclusion is longer-term — from a minimum of 3 months up to permanent. It is a stricter measure for dealing with gaming addiction.

Lowering a limit is possible instantly at any time. However, increasing a limit requires a 24-hour cooling-off period. This delay is intentional so that decisions are not made on impulse.

Age verification is mandatory during the registration process. Identity documents are verified at the time of withdrawal. Suspicious accounts may face a verification process at any time. If evidence of use by a minor is found on any account, it is closed immediately.

Some common signs are: spending more than your budget, being unable to stop after a loss, hiding your play from family, gaming with borrowed money, and feeling restless when you cannot play. If any one of these applies to you, contact pkqk support.

For a fixed-term self-exclusion, once the period is complete you can apply to reactivate your account. For permanent self-exclusion, however, you must wait at least 5 years and go through a strict verification process to reactivate.

Enjoy Gaming Safely

Play responsibly and enjoy all the games and features at pkqk. If you need help, we are always here.

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