pkqk Privacy Policy

pkqk ("we", "our", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy will tell you how your personal information is collected, why it is collected, how it is used, and how it is kept secure when you use the pkqk platform.

By accessing our services through the pkqk website, mobile service, or any other digital channel, you are considered to have accepted the terms of this privacy policy. This policy should be read together with the Terms and Conditions.

We believe you have full rights over your own data. That is why pkqk always manages information transparently and never sells or transfers your data to any unauthorized party.

pkqk uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and manage your pkqk account.
• Identity Verification (KYC): To comply with regulatory requirements for anti-money laundering and age verification.
• Financial Transaction Processing: To ensure deposits, withdrawals, and bonus payments are completed.
• Customer Support: To resolve your issues through 24/7 Bengali live chat support and email.
• Security and Fraud Prevention: To detect and stop unauthorized use of accounts.
• Responsible Gaming: To identify excessive playing patterns and provide timely support.
• Product Development: To analyze platform performance and improve your experience.
• Legal Compliance: To store and report information in accordance with legal requirements.

pkqk never sells your information to third parties and does not use it for unauthorized marketing purposes.

pkqk may share information with selected parties only in the following limited circumstances and under strict agreements:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, bank transfers), technology infrastructure providers, and fraud prevention service providers will receive only the information necessary to carry out their specific functions. These partners are contractually bound to comply with pkqk's privacy standards.

4.2 Legal Obligations

If authorities request information through legal processes under a court order, government directive, or anti-money laundering law, pkqk is obligated to fulfill that requirement.

4.3 Business Transfers

In the event of a merger or acquisition of pkqk's business, your information may be transferred to the new managing entity. You will be notified in advance in such a case.

pkqk uses cookies and similar technologies on its website to improve your browsing experience. Cookies are small text files stored on your device that retain your preferences and session information.

Types of cookies we use:

• Essential Cookies: Essential for keeping login sessions active, security verification, and the core functionality of the platform.
• Functional Cookies: Remember your language preferences, game settings, and user experience.
• Analytics Cookies: Help improve services by analyzing site usage statistics.

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the pkqk platform to not work correctly.

pkqk retains different types of information for different periods, depending on legal obligations and business requirements:

• Account Information: For as long as the account is active and for the legally required period after it is closed.
• Financial Transaction Records: For the period required under anti-money laundering regulations.
• Customer Support Communications: Kept on record for a limited period after the issue is resolved.
• Cookie and Session Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.

Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified.

As a user of the pkqk platform, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction or update of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances (though limitations may apply where legal obligations exist).
• Right to Object: The right to object to the use of your information for specific purposes.
• Data Portability: The right to request a copy of your information in a structured format.
• Withdrawal of Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us through 24/7 Bengali live chat. We will try to respond to your request as soon as possible, generally within 30 days.

pkqk does not knowingly collect information from anyone under the age of 21. Age verification during registration is mandatory. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's information is held by pkqk, please contact [email protected].

The pkqk platform may have technical connections with payment gateways and game providers. The privacy policies of those third parties may apply through these connections.

Pragmatic Play, Spribe, JILI, and other game providers have their own data policies. pkqk is not responsible for the privacy practices of these third parties. However, pkqk ensures that all partners follow internationally recognized data protection practices.

Payment services such as bKash, Nagad, and Rocket have their own privacy policies — their terms also apply during transactions.

pkqk may update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• An update notice will be prominently displayed on the pkqk website.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the pkqk platform after changes are made will be considered acceptance of the updated policy. We therefore recommend checking this page from time to time.